Privacy Policy
Last updated: February 2024
1. Information We Collect
We collect information you provide when creating an account (name, email, date of birth, address), transaction data when purchasing tickets, and technical data including IP address, browser type, and device information. We also collect usage data about how you interact with our website to improve our services.
2. How We Use Your Information
Your information is used to manage your account, process competition entries, deliver prizes, comply with legal and regulatory obligations, communicate important updates about your entries and our services, and improve our website and user experience.
3. Legal Basis for Processing
We process your data on the following legal bases: contract performance (to manage your account and competition entries), legal obligation (age verification, gambling regulations), legitimate interests (fraud prevention, service improvement), and consent (marketing communications).
4. Data Sharing
We do not sell your personal data. We may share your information with payment processors to complete transactions, delivery services to fulfil prizes, regulatory bodies as required by law, and professional advisors for legal and accounting purposes. All third-party processors are bound by data processing agreements.
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption for all data in transit, encrypted storage for sensitive data, regular security audits and penetration testing, access controls and authentication systems, and PCI DSS compliance for payment processing.
6. Your Rights
Under UK GDPR, you have the right to access your personal data, rectify inaccurate data, erase your data (right to be forgotten), restrict processing, data portability, and object to processing. To exercise any of these rights, please contact us at privacy@prizespot.uk.
7. Cookies
We use essential cookies for website functionality, analytics cookies to understand usage patterns, and preference cookies to remember your settings. You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
8. Data Retention
We retain your account data for as long as your account is active. Transaction records are kept for 7 years as required by financial regulations. If you close your account, we will delete your personal data within 30 days, except where retention is required by law.
9. Contact Us
For any privacy-related queries, please contact our Data Protection Officer at privacy@prizespot.uk or write to: Prize Spot Ltd, Data Protection Officer, 123 High Street, London, EC1A 1BB.